At SoftLab, we take pride in creating high-quality WordPress plugins that meet our customers’ needs. We strive to ensure that our products work flawlessly and meet or exceed our customers’ expectations.
However, we understand that sometimes a product may not work out as planned, or a customer may change their mind. For this reason, we offer a 7-day money-back guarantee for all our products.
If for any reason you are not satisfied with your purchase, you may request a refund within 7 days of your purchase date. To request a refund, please contact our support team with your order details, and we will promptly process your refund.
Please note that we do not provide refunds after the 7-day period has expired. Additionally, we reserve the right to deny refunds if we suspect abuse of our refund policy.
We Realise Refund If…
- If our support team is unable to resolve the problem, you are entitled to a refund.
- If the product you have purchased is not functioning as described in its details or has become defective after installation, we will replace or refund it.
- In the event that we cannot resolve the issue, we guarantee a full refund of your payment.
We Don’t Refund If…
- If you have decided to change your mind for no reason.
- If you find our product is not suitable for your need. We won’t allow refunds because we already provided a live demo trial with all PRO & FREE features.
- In case you discover that your hosting service fails to meet the WordPress requirements or refuses to update the PHP and MySQL versions, you may encounter certain issues.
- In case you are having issues due to 3rd party plugins.
- If you are requesting a refund after 7 days you won’t get a successful refund realized.
- The refund will process as soon as possible. In some cases, we will try to solve your issue.
- We always have the right to decline any refund if we think.